We will be away for a week and all orders will ship on July 11th. I am very sorry for the inconvenience. We will be answering any messages, so you are welcome to contact us. Thank you so much for your understanding and support.
The Heart shape represents, in a symbolic sense the center of emotion, including affection and love. Our Forever in My Heart design started from that soulful meaning. This Memorial Pendant is designed and made by us and I would be honored to help you preserve your memories by making this special Cremation Pendant for you.
Etsy prohibits the use of human remains in any handmade product so if you would like this pendant made for a loved one please make your order through my website - https://www.dragonfirecremationjewelry.com/collections/pendants
Right after you place your order, I will send you a collection kit for the Ashes with the instructions. There will be a self-addressed envelope, small teaspoon and a gift box with small pouch for the ashes. I will need 1/2 of a tsp of cremains for 1 pendant. We will let you know as soon as we receive the collection kit back. We only work on one order at a time and you can have confidence knowing that every order is identified with your name and order number. We have special procedures in place to ensure accuracy. All our cremation jewelry arrives to you in a white gift box perfect for safe keeping. You will also get a Certificate of Authenticity with every Cremation Keepsake.
In Forever in My Heart Cremation Pendant, the ashes are mixed with a molten clear glass and pure silver. The hot glass is formed into a shape of a heart. The heart is then wrapped in a color glass band. We have more colors available, so please let us know if you are looking for a different color not listed. There is also an option to add a paw print to your heart. The standard color I use is black/gray color, but it can be made in any other color of your choice.
Hand blown to order, each pendant is specially hand crafted for you, making it a very unique and truly one-of-a-kind memorial Cremation Jewellery necklace. Your pendant will measure approximately 1 and 3/8 of an inch wide (the top of the heart) and 1 and 3/4 of an inch long, including the clear glass loop. It will be annealed in the kiln for strength and durability. Each pendant comes on a black, 17 inches, adjustable to 19 inches cord. It is ready to be worn as soon as it arrives.
Please do not hesitate to reach out to us if you have any questions. Going through the grief ourselves, gave us greater appreciation for the need to keep that lasting memories close to our hearts. We can’t bring back the love you lost, but we can give you the warm feeling of having your beloved close to you forever.
All keepsakes are made to order which means they are made once you ship us the ashes or fur. All pictures are examples only and your keepsake will look slightly different. Each one is a one-of-a-kind, similar to pictures, but very unique at the same time.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2)
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receivingmarketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Anna Barr, am the data controller of your personal information. If you have any questions or concerns, you may contact me at DragonFireGlass@hotmail.com. Alternately, you may mail me at:
Anna Barr 6309 Carl Shepard Dr, Ruskin, Florida, USA, 33570
All Cremation Jewelry is available with many color options. You can pick your color in a drop down menu when ordering. If you would like a different color, just let me know, I have many other colors available as well.
The shipping of the collection kit in USA is included, it will take approximately 5 to 10 business days in USA and up to 40 days outside USA. You would be responsible for the cost for the shipping the collection kit in a self-addressed envelope back to me.
After your keepsake is made, I will ship it back to you with a tracking number. Shipping is included in USA. There is a fee for international shipping which partially helps to cover a currier shipping of your keepsake.
You can check your shipping cost online at your postal service website. The envelope will be shipped to Ruskin, Florida 33570. I would recommend that you ship it with a tracking option.
I always welcome any questions you may have as well as any custom requests you may have. I will honestly let you know if making something is possible or not, and I will also explain why.
Gift wrapping is available. Please let me know the occasion as I have special wrapping available for all occasions.